DENTAL CENTER MANAGER (Modern Dental Canada, Vancouver, BC)

Modern Dental Canada, a leading worldwide dental healthcare organization specializing in best-in-class service and high-quality dental restorations. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized Dental Center Manager to join our team in Vancouver, British Columbia.

Our Company has the following to offer:

• Excellent compensation plan with benefits including medical, dental, vacation and holidays

• Flexible working hours

• Career advancement opportunities

• Investments in the latest technology

• Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills:

• Lead, motivate, and support employees, including setup and implementation of career development plans for all direct reports and problem resolution, adhering to all company policies and procedures; track staffing requirements, hiring new employees as needed

• Perform Customer Service Management; directly interacting with customers over the phone, in-person or by email to resolve issues as necessary

• Monitor case progress and maintenance to ensure company and industry standards are met in customer retention efforts

• Meet with prospective clients to develop new sales or grow existing clients for the company

• Plan and execute ongoing productivity improvement strategy across the laboratory operations, leveraging internal and external best practices

• Assist with a sales and marketing strategy that integrates with the corporate sales team to attain budgeted sales revenue goals. This may include special sales projects or activities as directed by senior management

• Attend in-person trade shows, meetings, and other events as required

• Collaborate and interact interdepartmentally in order to maintain alignment with the company’s operational priorities, strategies, and labor budget

• All other duties as assigned or as otherwise required

Qualifications:

• 5+ years in a dental laboratory/industry senior leadership role preferred

• Bachelor’s degree in management, Business, or equivalent work experience

• Strong problem-solving abilities with training in conflict management and business negotiation processes

• Excellent ability to communicate both written/oral -high competency in customer service and solution mindset

• Strong budget development and oversight skills

• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

• Must possess a valid driver’s license and pass a company MVR check

Pay: CA$80,000.00 - CA$100,000.00 per year

MicroDental Laboratories and Modern Dental Laboratory are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.