Looking for a new job opportunity? We want to hear from you!
A passion for work and attention to detail are the keys to success.
The dental market is undergoing constant change. We meet this change with innovative technological solutions, fostering developments that put a smile on the face of not only our customers but also their patients.
Micro/ Modern Dental is a network of full cycle dental laboratories. We currently have 25 locations throughout the US and Canada. Our focus is on providing world class customer service with the best possible outcomes to our partnered dentists and patients. Our various locations focus on different aspects of the dental industry from crowns and bridges to denture and partials. Together we are the largest dental lab group in the world, leading producer of dental prosthetics. Our associated products range from traditional dental restorations, to high tech digital restorations including high precision custom made implants supported prosthetics.
To continue to thrive we need you!
We need employees who have a passion for their work, research and development, for successful products, and for good customer relations. Take your professional experience to the next level and make a career move with Micro/Modern Dental Laboratories. Get to know the possibilities offered by a position in an internationally successful company.
We are in search of the best of the best to join our team!
Apply today! To start your career and join our team of dental professionals who pride themselves on quality craftsmanship and commitment, check out our job opportunities and send us your resume to HR@moderndentalusa.com.
BUSINESS DEVELOPMENT MANAGER (Modern Dental USA, Chicago, IL)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the Business Development role to join our company.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Responsibilities:
Maintain an up-to-date understanding of industry trends, product knowledge, competitive landscape and technical developments for business growth opportunities
Identify and develop a list of dentists in an assigned geographic territory as potential customers- utilizing selling skills, marketing materials and campaigns to generate new business and cultivate sales growth among new customers
Use in-person visits, presentations, and phone calls to acquire new and grow existing customer base, within an assigned budget to increase financial performance and revenue growth
Work as a liaison between dental office locations and the lab to present solutions to potential problems, and communicate features and benefits of our products in order to grow market share
Execute strategic and operational objectives, ensuring that defined sales goals and budgets are achieved
Evaluate and communicate with company management regarding market trends of our products in relation to customers’ needs
All other duties as assigned or as otherwise required
Qualifications:
Previous working experience in a Dental Support Organization (DSO), with strong dental sales knowledge preferred
Minimum three to five years of experience in the Dental Profession. Intraoral digital scanning, outside dental sales, or customer service are a plus.
Strong budget development, oversight and sales management skills
Excellent ability to communicate both written/oral -high competency in customer service and solution mindset
Highly trained in conflict management and business negotiation processes
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to travel and navigate the surrounding area of the assigned territory, accommodating overnight stays as needed
Must possess a valid driver’s license and pass a company MVR check
High School Diploma or equivalent required
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
DENTAL LAB CUSTOMER SERVICE & LOGISTICS (Modern Dental USA, Bellevue, WA)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual to join our company.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation (new hires will earn 10 days each year) and 8 paid holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Responsibilities:
Provide exceptional customer service to dentists’ offices over the phone and by email, while educating customers on Modern Dental Lab products and services
Record all incoming and outgoing cases in company database, adhering to lab safety guidelines
Support customers with their ordering needs, provide technical support on new products and services
Provide support for employees and managers in all customer relation and shipping/receiving tasks; including both unloading and sorting incoming packages and professionally packaging outgoing cases
All other duties as assigned or as otherwise required
Qualifications:
Strong computer knowledge with ability to learn new programs
Ability to communicate professionally, written and verbal, with internal and external parties.
High attention to detail with the upmost accuracy is required
Understanding of general administrative policies and procedures
Self-motivated with strong organization skills and ability to manage multiple tasks in a fast-paced, high volume environment.
Maintain clean equipment and work area
Proficiency in Magic Touch software, or ability to become proficient quickly
Knowledge of dental lab products, materials, and techniques preferred
Highschool diploma or equivalency required
Pay: $23.00 - $24.00 per hour
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
DENTAL LAB CUSTOMER SUPPORT/SHIPPING REP (Modern Dental USA, Wilmington, DE)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual for the position of a Customer Support Representative to join our Modern Dental Center in Newark, DE.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities and Duties:
Actively work to enhance the level of our customer’s satisfaction through the following regular responsibilities: Provide excellent communication and customer service (over phone, email and in person), answer customer’s questions fully as they arise through inbound/outbound calls in order to clearly present information relating to cases, order needs, technical support, our product offerings, quality concerns, and shipping/delivery (including tracking packages to ensure on-time delivery)
Unload, disinfect, sort, and prioritize incoming packages for case entry
Prepare material for shipping, weighing, packaging, stamping, and preparing necessary shipping forms such as invoices and shipping labels
Case data entry into our CPM software (Magic Touch laboratory software) and ability to become proficient with the software quickly
Assist with processing end of the month statements and mailings
Occasional driving responsibilities, including making deliveries to local offices
All other duties as assigned or as otherwise required
Qualifications:
Knowledge of dental lab products, materials, and techniques preferred
Basic computer knowledge with ability to learn new programs
Strong interpersonal, verbal, and written communication skills to clearly and effectively exchange information
Self-motivated with the ability to organize time effectively and demonstrated ability to manage details
High level of attention to detail and exceptional organizational skills
Highly motivated with the ability to quickly learn procedures and products
Ability to stand for extended periods of time; Ability to lift up to
Highschool Diploma or equivalent required
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.