ADMINISTRATIVE ASSISTANT - Part-time (Modern Dental Canada, Vancouver, BC)
Modern Dental Canada, a leading worldwide dental healthcare organization specializing in best-in-class service and high-quality dental restorations. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. As we continue to grow and expand services in Canada, we are seeking an Administrative Assistant to join our team.
Our Company has the following to offer:
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Responsibilities:
Provide clerical and administrative support to management
Answer phones and assist customers with any questions or concerns
Prepare communications, such as memos, emails, reports and other correspondence
Create and maintain filing systems, both electronic and physical
Become proficient in scheduling and billing of dental lab cases using the operating software Magic Touch
Provide exceptional customer service in person, over the phone and email exchange
Maintain lab inventory, prepare on-line requisitions for inventory re-stocking
Manage incoming and outgoing shipments; including timely delivery and pick up of goods to and from nearby customers and event locations
Support Marketing department event coordination efforts including duties such as setting up materials and presentations, receiving shipments of supplies and assisting in presentations
All additional duties as assigned or as otherwise required
Qualifications:
Knowledge of dental lab products, materials, and techniques preferred
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Basic computer knowledge with ability to learn new programs
High level of attention to detail and exceptional organizational skills
Strong interpersonal, verbal, and written communication skills
Self-motivated with strong organization skills and ability to manage multiple tasks in a fast-paced, high-volume environment.
Team player is a must
High School diploma or equivalent required
Valid driver license required
Ability to lift up to 30 lbs. Ability to stand for extended periods of time
Pay: CA$20.00 - CA$26.00 per hour
Our Company is proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
DENTAL CENTER MANAGER (Modern Dental Canada, Vancouver, BC)
Modern Dental Canada, a leading worldwide dental healthcare organization specializing in best-in-class service and high-quality dental restorations. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized Dental Center Manager to join our team in Vancouver, British Columbia.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities & Skills:
Lead, motivate, and support employees, including setup and implementation of career development plans for all direct reports and problem resolution, adhering to all company policies and procedures; track staffing requirements, hiring new employees as needed
Perform Customer Service Management; directly interacting with customers over the phone, in-person or by email to resolve issues as necessary
Monitor case progress and maintenance to ensure company and industry standards are met in customer retention efforts
Meet with prospective clients to develop new sales or grow existing clients for the company
Plan and execute ongoing productivity improvement strategy across the laboratory operations, leveraging internal and external best practices
Assist with a sales and marketing strategy that integrates with the corporate sales team to attain budgeted sales revenue goals. This may include special sales projects or activities as directed by senior management
Attend in-person trade shows, meetings, and other events as required
Collaborate and interact interdepartmentally in order to maintain alignment with the company’s operational priorities, strategies, and labor budget
All other duties as assigned or as otherwise required
Qualifications:
5+ years in a dental laboratory/industry senior leadership role preferred
Bachelor’s degree in management, Business, or equivalent work experience
Strong problem-solving abilities with training in conflict management and business negotiation processes
Excellent ability to communicate both written/oral -high competency in customer service and solution mindset
Strong budget development and oversight skills
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Must possess a valid driver’s license and pass a company MVR check
Pay: CA$80,000.00 - CA$100,000.00 per year
MicroDental Laboratories and Modern Dental Laboratory are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.