CUSTOMER SUPPORT REPRESENTATIVE (Modern Dental USA, Chicago, IL)

Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Customer Support Representative to join our company.

Our Company has the following to offer:

• Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays

• Flexible working hours

• Career advancement opportunities

• Investments in the latest technology

• Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Responsibilities:

• Provide support for employees and managers in all customer relation and shipping/receiving tasks; including both unloading and sorting incoming packages and professionally packaging outgoing cases

• Regularly multi-task in an office setting performing duties including primarily case entry, invoicing, uploading of documents, and shipping

• Provide exceptional customer service to dentists’ offices over the phone and by email

• Record all incoming and outgoing cases, adhering to lab safety guidelines

• Update database according to new information

• Responsible for accurately tracking case data, while researching information in current systems

• All other duties as assigned or as otherwise required

Qualifications:

• Knowledge of dental lab products, materials, and techniques preferred as you will regularly communicate with dental office staff

• Strong computer knowledge with ability to learn new programs

• Excellent interpersonal, verbal, and written communication skills

• High attention to detail with the upmost accuracy is required

• Understanding of general administrative policies and procedures

• Self-motivated with strong organization skills and ability to manage multiple tasks

• Ability to stand for long periods of time

• Team Player a MUST

• High school diploma or equivalent required

Pay: $21.00 per hour

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.