Looking for a new job opportunity? We want to hear from you!
A passion for work and attention to detail are the keys to success.
The dental market is undergoing constant change. We meet this change with innovative technological solutions, fostering developments that put a smile on the face of not only our customers but also their patients.
Micro/ Modern Dental is a network of full cycle dental laboratories. We currently have 25 locations throughout the US and Canada. Our focus is on providing world class customer service with the best possible outcomes to our partnered dentists and patients. Our various locations focus on different aspects of the dental industry from crowns and bridges to denture and partials. Together we are the largest dental lab group in the world, leading producer of dental prosthetics. Our associated products range from traditional dental restorations, to high tech digital restorations including high precision custom made implants supported prosthetics.
To continue to thrive we need you!
We need employees who have a passion for their work, research and development, for successful products, and for good customer relations. Take your professional experience to the next level and make a career move with Micro/Modern Dental Laboratories. Get to know the possibilities offered by a position in an internationally successful company.
We are in search of the best of the best to join our team!
Apply today! To start your career and join our team of dental professionals who pride themselves on quality craftsmanship and commitment, check out our job opportunities and send us your resume to HR@moderndentalusa.com.
CUSTOMER SUPPORT REPRESENTATIVE (Modern Dental USA, Livermore, CA)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Customer Support Representative to join our team in Livermore, California.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities & Skills:
Responsible for tracking, entering, and researching information in current systems
Prepare material for shipping by weighing, packaging, stamping, and preparing necessary shipping forms such as invoices and shipping labels
Disinfect all incoming cases following laboratory safety processes
Provide exceptional customer service via phone, email, and blog
Assemble and fill boxes with items that need to be shipped
Unload, sort, and prioritize incoming packages for case entry
Maintain inventory of shipping materials and supplies
Provide support to employees and managers in the handling of all shipping related activities, including routing internal drivers for package pickup and delivery
All other duties as assigned or as otherwise required
Qualifications:
Knowledge of dental lab products, materials, and techniques preferred
Basic computer knowledge with ability to learn new programs
Strong interpersonal, verbal, and written communication
High attention to detail with the upmost accuracy is required
Understanding of general administrative policies and procedures
Self-motivated with strong organization skills and ability to manage multiple tasks in a fast-paced, high volume environment.
Maintain clean equipment and work area
Ability to stand for long periods of time; Ability to lift up to 30 lbs.
Team Player a MUST
High school diploma or equivalent required
Pay: $18.00 - $22.00 per hour
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
BUSINESS DEVELOPMENT (Modern Dental USA, California)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized Outside Sales Representative to grow our customer base and strengthen relationships throughout our Livermore, CA region and surrounding areas.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, and 401(k)
Competitive base salary + uncapped commissions
Paid vacation, holidays, and flexible working hours
Career advancement opportunities
Significant investment in industry-leading technology
A supportive culture with the resources you need to be successful in your territory
Responsibilities:
Gain and maintain strong understanding of dental laboratory products, digital dentistry workflows, scanning systems, implants, and prosthetic solutions
Use in person visits, presentations, demos, and follow-up to grow revenue and market share
Leverage selling skills, marketing campaigns, and technical insight to generate opportunities
Meet and exceed assigned revenue goals, activity metrics, and territory targets. Track sales activities, progress, and pipeline through CRM tools
Work as a liaison between dental practices and the laboratory, ensuring clear communication and seamless service
Monitor market trends and competitive landscape, and provide insights to leadership
Collaborate closely with internal lab team to support customer needs and resolve issues
All other duties as assigned or as otherwise required
Qualifications:
Minimum 2-5 years of business to business outside sales experience, preferably within the dental, medical device, or healthcare services field
Proven history of achieving sales quotas and building a territory
Previous experience selling to dental offices, dental labs and medical professionals
Familiarity with digital workflows, intraoral scanners, implants, or cosmetic restorative dentistry
Strong budget development, oversight and sales management skills
Strong written/oral communication and a customer-first mindset
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook); CRM experience (Salesforce, HubSpot, etc.) preferred
Ability to travel and navigate the surrounding area of the assigned territory, accommodating overnight stays as needed
Must possess a valid driver’s license and pass a company MVR check
High School Diploma or equivalent required
Pay: $55,000.00 - $65,000.00 base + uncapped commissions
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.