DENTAL CUSTOMER SUPPORT REPRESENTATIVE (Modern Dental USA, Millbury, MA)
Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual for the position of a Customer Support Representative to join our Modern Dental Center in Millbury, Massachusetts.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Essential Duties and Responsibilities:
Support customers with their ordering needs, provide technical support and communication on new products and services
Support our sales and marketing team to attract new customers
Address client issues with the items, such as quality concerns or delivery dates.
Handle inbound/outbound calls from customers for matters ranging from general questions to complicated cases
Educate existing customers on Modern Dental Lab products and services
Case data entry into our CPM software (Magic Touch laboratory software) and ability to become proficient with the software quickly
All other duties as assigned or as otherwise required
Qualifications:
Previous experience as a dental assistant or hygienist preferred
Knowledge of dental lab or dental products, materials, techniques, and terminology preferred
Ability to enhance the level of customer satisfaction
Ability to educate clients on other components, such as product innovation or process modernization
Strong English, verbally and written to communicate and reply to customers via phone and email
Ability to organize and prioritize tasks
Team players are a must
High school diploma or equivalent required
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.