No Hassle Remake Policy

If there are any problems with your case, we offer a No-Hassle remake policy. All dental appliances are custom made and unfortunately cannot be refunded.

How it works:

If during the applicable warranty period Customer experiences any problems with its restoration that are covered by the warranty as described herein, then Customer may elect to receive as follows: Remake/Repair during the warranty period, Company will remake or repair the restoration. No cash refunds will be issued.

1. The original dental restoration must be returned
   • This is to maintain our ISO 9001:2008 / 13485:2003 quality certification.
   • If the product is damaged, send as much as possible.
   • If the product is lost, please call
   • A return deposit will be invoiced, until the product is returned.
     • If the product is used as a temp, just return it and the deposit will be credited.
       
       
2. If we asked for a new impression, but followed the Doctor’s instruction to proceed without the new impression, the remake policy is null and void. Any further remake will be completed at full cost.